Convergys call center aims to hire 300 employees through May

The Convergys call center on Arsenal Street plans to hire 300 employees from now through May, a move that would significantly increase its current staff size of 900.

Based on the hiring plans of two unnamed clients in the health care and satellite television industries, the call center plans to rapidly expand to have a record number of employees, according to Shelbie L. Cooper, recruiting manager for the Watertown site.

For job seekers, the center will hold an open house from 11 a.m. to 1 p.m. today in which people will have a chance to take tours and ask questions about openings.

Mrs. Cooper said the full-time jobs, which include benefits, start with three to four weeks of paid classroom training and two weeks of paid on-the-job training. She said people with experience in the retail and hospitality industries could find a great fit at the center, where employees provide round-the-clock technical assistance for customers on behalf of national companies in different industries.

“We’re looking for highly motivated individuals to handle inbound calls,” Mrs. Cooper said. “Potential employees need to have a good understanding of customer service and computer literacy, with excellent communication skills.”

Of the 300 employees who will be hired, she said, “there will be an opportunity for about 21 people to be promoted. For one out of every 14 people we hire, we need a leadership agent.”

The center provides customer service for four clients in the satellite television, entertainment, telecommunications and health insurance industries, Mrs. Cooper said. She declined to name clients because of the company’s corporate policy. Sources have confirmed, however, that clients include DirecTV, Redbox and Sprint.

The center opened in 2003 as Stream Global Services. Before Convergys acquired the center from Stream in the spring of 2014, Stream invested in a $4.2 million expansion to increase the building’s seating capacity.

By Ted Booker, Watertown Daily Times