FAQ In Marketing: A North Country Professional’s Cheat Sheet

Jessica Piatt

As the Director of Marketing at the Greater Watertown – North Country Chamber of Commerce, I often get asked questions about my responsibilities at the chamber. While there are many interesting aspects of my job, managing social media seems to pique the most interest. Without fail, I am asked to delineate. 

    This typically ignites a flurry of questions. With north country Businesses in mind, I have selected some of my favorite FAQs.  

I’m asked questions such as: 

  • I don’t have time; can’t I just link all our accounts? 
  • Is itreally necessary? 
  • What even is engagement?
  • How can my business benefit from it? 

    Let’s set the record straight. Yes, you can link your social media platforms to regurgitate the same content verbatim. But, just as we have all learned from the Jurassic Park franchise, just because you can, doesn’t mean that you should. When you post the same content on all your social media platforms, you might be getting the job done faster, but you’re lowering your performance in the process. Instead, consider posting similar content with copy that is unique to each individual platform. In this way you achieve the objective of getting the word out without coming across to your audience as repetitive or robotic.  

Is it really necessary? 

    You wouldn’t deny a free advertising opportunity or intentionally cut back on your customer service efforts, would you? Having a presence on social media is a place where you can increase brand awareness and engage people directly as an effective (and measurable) method to generate leads and sales. Need I say more? 

What even is engagement?  

    In essence, engagement is any time someone interacts with your social media. It comes in the form of metrics such as: likes, follows, comments, shares, re-tweets, and click-throughs. Any way people interact with you on platforms is social media engagement. Not only are these metrics essential for tracking the success of your campaigns on social media, they are an integral part of accomplishing goals in the digital age.  

How can my business benefit from it? 

    Come on people! I mean it is 2019. Having a presence on social media platforms offers your business the opportunity to highlight the services you provide or products you offer. It can also be used to enhance your brand’s other marketing efforts. Your digital presence can engage your audience and grow your consumer or client base. Ultimately, your presence on social media platforms will further your goals as an organization. 

    As the director of marketing at the Greater Watertown – North Country Chamber of Commerce, I welcome curiosity. Talking to members and interested businesses about their concerns or questions  surrounding social media platforms is one of the highlights of my job. If you are curious, I challenge you to seek understanding. Use resources such as chambers, or other organizations dedicated to promoting and supporting businesses, to gain insight. Glean from the expertise of those in your professional network. Finally, employ your findings to benefit your business.