Don’t forget Facebook in media mix

Jennifer McCluskey

Jennifer McCluskey

As you are planning out your business’s advertising budget for next year, you may want to consider adding targeted Facebook ads if you have not done so already.

Being able to be very specific in defining a target audience is one of the reasons many businesses are turning to Facebook for advertising in addition to their more traditional advertising methods. For example, you can set up an audience of men ages 18 to 22 who like snowmobiling and live within either a 10 mile radius of Gouverneur or a 20-mile radius of Watertown. You can be as specific or as broad as you like, depending on the certain type of customer you are trying to reach.

If you’ve never set up a targeted audience for your Facebook ads before, here’s how you do it. At the lower-left corner of your Facebook page, there should be a blue button that says “Promote.” Facebook likes to move stuff around regularly, so if it’s not there, it will be somewhere on the page. Click it, click “see all promotions,” go to the bottom of the screen and click “Go to Ads Manager.” The dropdown menu in the upper left hand corner of your Ads Manager should give you a link to set up an audience. If it does not, click “Create Ad,” and choose an objective to be able to see the audience creator.

There are several ways to develop an audience. One way is to upload information about customers, and Facebook will match that to other people who share the same demographics and interest. Alternatively, you can create an audience of people who have interacted with your Facebook page, mobile app, or visited your website. Beyond those criteria, you can target customers based on their age, gender, and location. You can also use the detailed targeting search bar to find people that match certain interests. This is where the fun part begins. Start typing a phrase and see what comes up. Some examples are parents of teenagers age 13 to 18, people who are interested in magnum ice cream, people who are interested in handmade jewelry, people whose home value is more than $200,000, and people who are credit card “high spenders.” Yes, it is pretty scary how much information Facebook has about us. The list goes on and on, so you can craft an audience that is detailed as much as you want.

You can also choose to include or exclude people who like your page, or send the ad to friends of people who like your page. You can choose to have your ad or boosted post come up within your audience’s newsfeed (it will say “sponsored” above the ad) or in the sidebar. Ads in the newsfeed are a little more subtle, but it might be worth trying both to see which is most effective. You can also choose to have your ads show up on Instagram as well.

Once you have created an audience you can save it for future use. It can be useful to test several different audiences to see which works best to meet your goal. Continue to add audiences for variety, so you won’t be showing the ad to the same people every time.

Finally, and most importantly, you want to make sure you have a measurable goal to know if your marketing is effective. Your goal may be to get more clicks through to your website, to get more emails or calls from customers, and of course to make more sales. You will want to track the results from your ad campaign. Facebook has some insights in the ads manager, but you can also use website analyzers like Google Analytics to track clicks to your website from Facebook. You can also include a coupon code with your ad so that you will know how many actual customers come in because of it. It is also good to test two different ads, audiences, etc. to find out what works the best to bring in more customers.

Feel free to get in touch with us at the SBDC if you want help designing your Facebook ads or if you want any other assistance for your business. We are always here to help. The Small Business Development Center has offices at SUNY Canton (315) 386-7312 and at JCC in Watertown (315) 782-9262.

Strengthen your brand with Instagram

Jennifer McCluskey

Jennifer McCluskey

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August 2016: Small Business Success

Understand options for crowdfunding

Jennifer McCluskey

Jennifer McCluskey

Crowdfunding, using various internet platforms like GoFundMe and Kickstarter to reach multiple investors, has been increasing by leaps and bounds over the last few years. So is crowdfunding a possibility for your business?

Certain types of products or businesses work better for crowdfunding than others. New and exciting businesses and products, nonprofits that can help people connect to a cause, or anything else that could get regular people excited to donate their hard-earned money may do well with crowdfunding. [Read more…]

July 2016: Small Business Success

In business, school is never on break

Sarah O'Connell

Sarah O’Connell

One of the basic tenets of good small business management is to keep learning as much as you can about the business you’re in, whether it’s watching the horizon for up-and-coming trends in other parts of the country, observing what innovations or new products are being introduced in your industry or scanning trade publications and websites to check out ways to make your business more successful. [Read more…]

June 2016: Small Business Success

Selling a business takes many steps

Jennifer McCluskey

Jennifer McCluskey

At the Small Business Development Center, we work with many clients who are trying to buy a business. However, business owners who plan to sell their business can also benefit from a solid plan. If you are thinking of selling your business now, or at some time in the future, there are specific actions you can take and documents you can begin to prepare that will make this transition go smoothly. [Read more…]

May 2016: Small Business Success

Are you ready to open for business?

Sarah O'Connell

Sarah O’Connell

It’s very challenging to operate a seasonal business that’s open only part of the year, but it’s a financial necessity when your business depends on the weather and tourism. At the Small Business Development Center, our new clients often state that they are going to operate their weather- or visitor-dependent business year-round, but after the first year they often realize that it’s not financially viable to maintain payroll, utility and other expenses when the sales are just not there. [Read more…]

April 2016: Small Business Success

Resources for small business funding

Jennifer McCluskey

Jennifer McCluskey

In our local area, there are several different avenues a business owner can use to fund a start-up or growing small business. I touched on a few resources in a previous column, but there are several others you might want to be aware of. Depending on the needs of the business, the type of business and the size of the project, one funding resource might be better than another. At the Small Business Development Center, we can help direct business owners to the best fit for a project. [Read more…]

March 2016: Small Business Success

Maine-ly business with some extra salt

Sarah O'Connell

Sarah O’Connell

This is part two of my 1,500-mile solo road trip through New England to visit a small entrepreneurial venture way up in Down East Maine. The story begins when it seemed that everyone I knew started touting “Pink Himalayan Sea Salt.” I don’t exactly possess the palate of a gourmet, so I’m thinking, “Isn’t salt just salt?” Because basically, all salt was originally sea salt, whether it’s mined from deep beneath the earth or extracted from the ocean. But connoisseurs of salt believe that there are big differences in taste, mineral content and processing, and they are willing to pay the big bucks to have their condiment transported 7000-plus miles. [Read more…]

February 2016: Small Business Success

Maximize your SEO and boost business

Jennifer McCluskey

Jennifer McCluskey

Getting your website onto the first page of a customer’s online search results through Google, Bing, or another search engine is an important part of any online marketing campaign. This is called “Search Engine Optimization”, and is the best way to reach customers who are searching for your product or service online. You can pay for ad space, above and to the right of the main (organic) search page, but there are also things that you or your Web developer can do to make your website rank well in the middle of the page. Whether you do your website yourself or you have someone do it for you, it can be helpful to know about these concepts to make sure your website is performing optimally. [Read more…]

January 2016: Small Business Success

It’s Maine-ly business in New England

OConnellWebLast October, I took a 1,500-mile solo road trip through New England to visit a small entrepreneurial venture way up in Down East Maine, and I’ll be sharing his story in my March column.

For now, I want to share a little bit of my adventure through the beautiful state of Maine. What I discovered was, you can take the small business advisor out of the office, but you can’t take the small business perspective out of her. [Read more…]