Turnovers Are For Breakfast, Not the Workplace

KRISTEN AUCTER

One of the biggest issues facing employers is the rate of turnover. Employers are coming to realize that more often than not a quality work environment is high on the list of priorities to the average employee. Turnover is fairly common for all businesses but can have a massive impact on an organization. Turnover is disruptive, costs money, and impacts employee morale. While the financial cost is difficult to measure, effects can include things like increased workloads, overtime expenses, and reduced productivity that is often found with low employee morale. That isn’t even including things like recruitment costs or the time and money that are put into training the new people. Turnover will never be 100 percent preventable but we can at least try to manage it better.

    Every business should attempt to have some sort of strategy in place to keep employees. The following are a few ideas to start that strategy:

Saving Money

  • Do you have businesses in your neighborhood that are willing to trade with you? Is there a restaurant that would agree to employee discounts for your employees that frequent there? Network and make connections that could benefit your employees or employees on both sides.
  • Celebrate employee’s work anniversary with a check or savings bond.
  • Add pet illnesses to the list of approved uses of sick time.
  • Buy movie tickets in bulk and make them available at a discount to employees.

Valuable Time

    If there’s one thing organizations can often offer with the most gain with the least pain, it’s time off and flexible work schedules.

  • Give employees the option of working an adjusted schedule that helps them with family, school, or personal preferences.
  • Provide a once-a-month pass for a longer lunch hour with the understanding that the time doesn’t have to be made up later.
  • Give employees a free floating vacation day on their birthday.
  • Depending on seasonal workloads, add seasonal hours to your official benefits.
  • Open the office late or leave the office early on special days that show employees you care about their dedication to their families and personal lives too (First or last day of school, Halloween, Christmas Eve etc.)
  • If no face-to-face meetings are necessary and work can be done via laptop, establish a work-from-home policy one day a month.

Time off and having a say in determining their own work schedule can be a huge benefit for staff morale and employee retention.

Recognition

    Employees who are recognized for their contributions to the cause generally have higher levels of job satisfaction, are more likely to be motivated and exhibit better retention rates.

  • Just saying the words “thank you” goes a long way. Not a verbal appreciation type of person? Send an email. Copy the manager or supervisor to celebrate achievements up the chain of command.
  • Send monthly “Kudos Kards” to your team or department pointing out successes in the department.

Let your employees feel appreciated. The loyalty earned will take your business far beyond your wildest expectations.

Drive

    Studies show there is a huge connection between staff morale and retention.

  • Free coffee is pretty regular but how about adding water or tea in the mix? Offer healthy snacks in the break room.
  • A local chiropractor or masseuse might be willing to come in and do 10-minute chair massages for free in order to advertise their business.
  • A Free-the-Feet Friday can make employees feel right at home if work conditions allow for slippers or sandals; add a dollar amount that gets dedicated to a local non-profit.
  • Create a canine-friendly workplace – More and more companies are allowing dogs in the workplace. Companies that allow pets have reported a lower rate of absenteeism and a more productive environment.
  • Put your employee’s time first. Are there regularly scheduled meetings that confuse attendees and take up valuable time that could be used more efficiently elsewhere? Are you micro-managing when an employee has proven time and time again they are up to the task? It’s time to stop and consider that this might be sending a message to your staff that you don’t trust their skills and that their time doesn’t really matter.
  • Encourage employees to walk away from technology. Schedule a few 20-minute breaks a week to just spend time together and catch up. Form a group that would like to do a daily afternoon walk to get air and exercise.
  • Keep them happy with little things:
  • A note on their desk in the morning when they come in acknowledging a small scale success.
  • An incentive program that allows them to save up for time off or bonus pay.
  • Got Snow? Create a phone tree among your departments and allow for surprise no-snow snow days when the winter days really start to get everyone down.

Employees that feel appreciated and valued are less likely to leave their jobs.

Communication

    People like to know what is going on. Keeping employees involved and “in the loop” can help keep them satisfied. Organizations and business with open communication tend to have more loyal employees. When employee viewpoints are taken into consideration while making changes and adjustments they will continue to pay more attention to productivity and efficiency. A statement heard more often than not is … “I loved my job… just not my manager.”

  • When adding tasks to an employee’s workload be sure to ask them what is already on their plate and assist them on prioritizing what is there. Don’t expect them to read your mind.
  • How effective are your evaluation process? Most employees desire feedback on jobs done and again, including them in conversations when setting future goals will create ownership of those goals.
  • Try to keep employees informed of decisions early and explain your thought process so they understand where you’re coming from. While they might not necessarily agree with decisions made they will know that you put ample time into coming to the decision.

Highly effective organizations rely heavily on communication to meet deadlines, produce products and encourage customers and clients to return.

    Create an environment where your employees feel valued and like they are a part of the success of the business. Allow them to take on new roles and responsibilities and grow their skill set to understand the business from a more holistic point of view. Obviously, not all of these ideas fit every work environment. There are deadlines and quotas to meet and customers to keep happy. But if you can find a few that might fit with what you have going on the results will more than likely surprise you.

 

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Cheryl Mayforth is the director of The Workplace.

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