Turnovers Are For Breakfast, Not the Workplace

KRISTEN AUCTER

One of the biggest issues facing employers is the rate of turnover. Employers are coming to realize that more often than not a quality work environment is high on the list of priorities to the average employee. Turnover is fairly common for all businesses but can have a massive impact on an organization. Turnover is disruptive, costs money, and impacts employee morale. While the financial cost is difficult to measure, effects can include things like increased workloads, overtime expenses, and reduced productivity that is often found with low employee morale. That isn’t even including things like recruitment costs or the time and money that are put into training the new people. Turnover will never be 100 percent preventable but we can at least try to manage it better.

    Every business should attempt to have some sort of strategy in place to keep employees. The following are a few ideas to start that strategy:

Saving Money

  • Do you have businesses in your neighborhood that are willing to trade with you? Is there a restaurant that would agree to employee discounts for your employees that frequent there? Network and make connections that could benefit your employees or employees on both sides.
  • Celebrate employee’s work anniversary with a check or savings bond.
  • Add pet illnesses to the list of approved uses of sick time.
  • Buy movie tickets in bulk and make them available at a discount to employees.

Valuable Time

    If there’s one thing organizations can often offer with the most gain with the least pain, it’s time off and flexible work schedules.

  • Give employees the option of working an adjusted schedule that helps them with family, school, or personal preferences.
  • Provide a once-a-month pass for a longer lunch hour with the understanding that the time doesn’t have to be made up later.
  • Give employees a free floating vacation day on their birthday.
  • Depending on seasonal workloads, add seasonal hours to your official benefits.
  • Open the office late or leave the office early on special days that show employees you care about their dedication to their families and personal lives too (First or last day of school, Halloween, Christmas Eve etc.)
  • If no face-to-face meetings are necessary and work can be done via laptop, establish a work-from-home policy one day a month.

Time off and having a say in determining their own work schedule can be a huge benefit for staff morale and employee retention.

Recognition

    Employees who are recognized for their contributions to the cause generally have higher levels of job satisfaction, are more likely to be motivated and exhibit better retention rates.

  • Just saying the words “thank you” goes a long way. Not a verbal appreciation type of person? Send an email. Copy the manager or supervisor to celebrate achievements up the chain of command.
  • Send monthly “Kudos Kards” to your team or department pointing out successes in the department.

Let your employees feel appreciated. The loyalty earned will take your business far beyond your wildest expectations.

Drive

    Studies show there is a huge connection between staff morale and retention.

  • Free coffee is pretty regular but how about adding water or tea in the mix? Offer healthy snacks in the break room.
  • A local chiropractor or masseuse might be willing to come in and do 10-minute chair massages for free in order to advertise their business.
  • A Free-the-Feet Friday can make employees feel right at home if work conditions allow for slippers or sandals; add a dollar amount that gets dedicated to a local non-profit.
  • Create a canine-friendly workplace – More and more companies are allowing dogs in the workplace. Companies that allow pets have reported a lower rate of absenteeism and a more productive environment.
  • Put your employee’s time first. Are there regularly scheduled meetings that confuse attendees and take up valuable time that could be used more efficiently elsewhere? Are you micro-managing when an employee has proven time and time again they are up to the task? It’s time to stop and consider that this might be sending a message to your staff that you don’t trust their skills and that their time doesn’t really matter.
  • Encourage employees to walk away from technology. Schedule a few 20-minute breaks a week to just spend time together and catch up. Form a group that would like to do a daily afternoon walk to get air and exercise.
  • Keep them happy with little things:
  • A note on their desk in the morning when they come in acknowledging a small scale success.
  • An incentive program that allows them to save up for time off or bonus pay.
  • Got Snow? Create a phone tree among your departments and allow for surprise no-snow snow days when the winter days really start to get everyone down.

Employees that feel appreciated and valued are less likely to leave their jobs.

Communication

    People like to know what is going on. Keeping employees involved and “in the loop” can help keep them satisfied. Organizations and business with open communication tend to have more loyal employees. When employee viewpoints are taken into consideration while making changes and adjustments they will continue to pay more attention to productivity and efficiency. A statement heard more often than not is … “I loved my job… just not my manager.”

  • When adding tasks to an employee’s workload be sure to ask them what is already on their plate and assist them on prioritizing what is there. Don’t expect them to read your mind.
  • How effective are your evaluation process? Most employees desire feedback on jobs done and again, including them in conversations when setting future goals will create ownership of those goals.
  • Try to keep employees informed of decisions early and explain your thought process so they understand where you’re coming from. While they might not necessarily agree with decisions made they will know that you put ample time into coming to the decision.

Highly effective organizations rely heavily on communication to meet deadlines, produce products and encourage customers and clients to return.

    Create an environment where your employees feel valued and like they are a part of the success of the business. Allow them to take on new roles and responsibilities and grow their skill set to understand the business from a more holistic point of view. Obviously, not all of these ideas fit every work environment. There are deadlines and quotas to meet and customers to keep happy. But if you can find a few that might fit with what you have going on the results will more than likely surprise you.

 

20 Questions: Lewis County native grows chamber strength and membership

SYDNEY SCHAEFER \ NNY BUSINESS
CEO and President of the Lewis County Chamber of Commerce Kristen Aucter, poses for a portrait at her desk in the Chamber’s Lowville office.

[Read more…]

The Business of Small Business

KRISTEN AUCTER

President Calvin Coolidge stated that “the business of America is business” and although the statement was made in the 1920’s it still rings true today. The encouragement of entrepreneurship across the country idealizes our willingness to take risks and reach for the stars. The successful businesses that run through our small towns and communities provide the nourishment to keep that enthusiasm and those dreams alive.

    Small businesses create a strong middle class, give back exponentially to the community and have been, throughout the nation’s history, the primary source of job creation in the country. It is our job as consumers to continuously provide support to perpetuate the cycle of success to the business owner and the communities we live in.

    According to the Small Business Administration, small businesses make up 99.7% of US employer firms. Since the last recession they have accounted for 67% of the new jobs created! Those statistics alone should make people want to identify how to continue our small business revolution. Here are some ideas on how you, as a consumer or business, can do just that:

  1. Shop there! This one shouldn’t need much of an explanation. Visit their businesses. Use their services. Make it a habit to check what they have available before going to larger box stores.
  2. Participate in “Small Business Saturday”. Since 2010 American Express has been encouraging consumers to skip Black Friday shopping and support their local small businesses. The campaign was launched in an effort to aid small businesses in gaining exposure and to change the way consumers shop in their own community. Many Chambers of Commerce, including Lewis County’s, open their doors on that day as a welcome station. Providing lists of business open for the day, reusable shopping bags and goodies for kids or pets who may be tagging along!
  3. Encourage your friends and family to shop local. Everyone hates the dreaded question “what do you want for your birthday/Christmas/graduation etc”. Let them know you love what the local shops have to offer. It not only gets you what you want but introduces a new customer to those businesses.
  4. Look into community gift certificates. Many local Chambers offer gift certificates that can be used at multiple participating businesses in the area. Lewis County will have Chamber Ca$h available as of June 1st. It is a dollar for dollar match that will allow the recipient to purchase goods and services locally!
  5. Organize a community event. Small Business Saturday doesn’t have to be the only day of the year to step foot in the doors of these businesses. Be creative and host an event that encourages people to become aware of what hidden treasures your community has.
  6. If you enjoy your experience provide a good review. Yelp, Google and Foursquare are all review sites that other people use when making decisions where to shop. It is the new “word of mouth”. It will increase their visibility in search results and continues to foster that sense of trust in small businesses.
  7. Network. Network. Network. Business After Hours are a great way to know what is new in the community. Most small businesses start out of someone’s home. While these businesses might not have a store front to visit this doesn’t mean they aren’t exactly what you are looking for and you can help them grow. As a Chamber we encourage these new, up and coming businesses to come to Chamber events to let people know what they have to offer.
  8. Collaboration. Do you own a small business? Do you have skills or insight that might be a benefit to someone just starting out? Reach out to your Chamber to host a speaking event in a local speaker series at a free or discounted price.

   Beyond creating jobs, investing in locally owned small businesses keeps money in your community to support other important initiatives through the local sales tax earned. Education, law enforcement and emergency services, parks, and other publically funded programs all benefit immensely.

And, of course, shopping at local small businesses creates a unique experience you can’t have online. Small businesses tend to provide a more personal customer experience and offer special things you wouldn’t find elsewhere.

Kristen Aucter is the president and CEO of the Lewis County Chamber of Commerce. Contact her by emailing kristen@lewiscountychamber.org.

What Exactly Does Your Chamber of Commerce Do?

Kristen Aucter

The number of times I have heard this from business owners in my short time at the Lewis County Chamber of Commerce has been surprising, though, in a way, it shouldn’t be. I found myself asking this question when branching out into the business world and wanting to be more involved in the community as well.

    Previous experience across the country had provided me with the insight that if you were interested in a particular geographical area, that the chamber of commerce was the place to find information. But these experiences did not necessarily delve into the details of what they did.

    Breaking it down to bare bones, it’s all about supporting the business community. Not only should chambers be a spokesperson for local businesses, but they should also provide services and benefits to increase the success of the business community. The combination of these work to create a connected environment in which businesses, and in turn the community, flourish.

    It is true that all businesses go through stages of growth. The plateaus are nice, when a business and its people can rest and enjoy the rewards of a job well done; however, most business owners aren’t willing to sit for long before seeking the next challenge. A primary function of a chamber of commerce is to support and promote businesses regardless of their stage in the game; not only with membership benefits, but with networking opportunities. In small communities like ours, there are other local businesses and experts who can help you to your next stage.

    Finding these connections at a chamber networking event is one of the greatest opportunities that a chamber of commerce offers. Think of it as joining a private club, where all members are willing to help one another. Success for one encourages success for the others. Networking leads to stronger businesses and stronger businesses lead to a more stable economic foundation in the community.

    The most successful business owners are willing to give back, because years ago someone paid it forward to them. Paying it forward is good for business. While many studies show that chamber members rank networking as number one on their list of benefits from the chamber, that is not the only thing of value that they have found.

    According a study done by The Shapiro Group Inc. in 2012, if a customer knows that a small business is a member of the chamber of commerce, they are 44 percent more likely to think positively of it and 80 percent more likely to purchase goods or services from the company in the future. More or less, businesses that are chamber members get more customers simply because of their association with the chamber.

    Getting your information out can be a costly venture for any business. Marketing services offered by chambers provide a great return on investment for your membership fee. In addition to thousands of referrals made by chamber staff each year they also have website, community events, print advertising and last, but not least, social media to assist in your marketing needs.

    In a way, a chamber of commerce works for the population as a whole, encouraging the development of infrastructure, recreational areas, innovations for established and new industries. These advancements also encourage population growth. The increase in residents leads to an increase in demand for services like real estate, insurance companies and construction jobs, improving the economy of an area. And who connects these people with the businesses who can meet their needs? You guessed it: a chamber of commerce.

                While chamber benefits do vary from region to region, I think you will find the advantages of being part of your local chamber community far outweigh the cost. At the Lewis County Chamber of Commerce we are always searching for ways to help our businesses succeed and encourage our members to come talk to us with new ideas. Because at the end of the day the question shouldn’t be “what does a chamber of commerce do?” but “what doesn’t a chamber of commerce do?” 

Kristen Aucter is the president and CEO of the Lewis County Chamber of Commerce. Contact her by emailing kristen@lewiscountychamber.org.

May 2016: Business Scene

Carthage Area Chamber of Commerce Business After Hours at Community Bank

Community Bank’s West Carthage branch hosted the April Carthage Area Chamber of Commerce Business After Hours on April 13. [Read more…]

April 2016: Business Scene

GWNC Chamber Business After Hours at Carthage Savings and Loan

Carthage Savings and Loan Association hosted the March Greater Watertown-North Country Chamber of Commerce Business After Hours at its Arsenal Street offices on Wednesday, March 16. Photos by Karee Magee, NNY Business. [Read more…]

February 2016: Business Scene

GWNC Chamber of Commerce Business After Hours at Tunes 92.5 & 104.5 FM

Tunes 92.5/104.5 FM WBLH Radio, Watertown, hosted the January Business After Hours at its Washington Street broadcast studios on Jan. 20. Photos by Karee Magee, NNY Business. [Read more…]

Lowville theater owners named Lewis businesspersons of the year

Owners of the historic Town Hall Theater have been named the Lewis County Chamber of Commerce 33rd annual businesspersons of the year.

Patrick A. and Patricia L. O’Brien will receive the award at a banquet Nov. 20 at the Glenfield fire hall on Blue Street.

“We feel very proud to be a part of our local community, and it is truly an honor to be recognized for our efforts,” Mr. O’Brien said.

The O’Briens, who have owned the theater since September 1990, also have a beekeeping operation and sell honey under the O’Brien’s Apiary brand. Mrs. O’Brien also serves as Lewis County treasurer.

Chamber Executive Director Anne L. Merrill said her board was very pleased to recognize the O’Briens, given their dedication to the community over the years.

“When it was time to make a decision on whether or not to take the next step and go digital, it was a huge expense for them, but they embraced it and continued to offer affordable family-oriented entertainment,” Mrs. Merrill said.

With 35mm film due to be discontinued, the O’Briens in 2012 added a digital projection system at their Shady Avenue theater.

While the upgrade was a roughly $100,000 investment, Mr. O’Brien said at the time that maintaining the old movie house was very important to his family, given the strong community support over their past two decades of ownership.

“Most small-town theaters have gone out of business a long time ago,” he said during a March 2012 interview. “This is a rare community that keeps a single-screen movie theater going.”

In a nomination letter for the award, the O’Briens were lauded for their generosity in giving movie passes or other donations for many local causes and promoting community events on screen before their movie showings.

The theater over the past couple of years has hosted a number of special events, including a free showing of “Simple Servants: The Story of Lewis County Mennonites,” a sensory-friendly showing of “Frozen,” a special showing of the independent film “Get Out Alive” from local filmmaker Clay Dumaw, and the Reel Alternative series of classic films organized in conjunction with the Arts Community of Lewis County.

“The O’Briens could simply show only major motion pictures, collect their revenue and do the same thing weekend after weekend. But they don’t,” the nomination letter said.

Mr. and Mrs. O’Brien are members of the National Association of Theater Owners and the Cinema Buying Group.

Mr. O’Brien also serves on the boards of Mountain View Prevention Services and the American Motorcycle Association and is a past member of the Arts Community of Lewis County and the Central New York Beekeepers Association, while Mrs. O’Brien serves on the Lewis County Planning Board and is a member of the New York State Treasurers Association.

For more information or to reserve a place at the Nov. 20 banquet, call the chamber office at 376-2213.

 

By Steve Virkler, Johnson Newspapers

Seasonal showcase for local woodworkers planned in downtown Lowville

On Tuesday, Edward J. Knapp puts up a window sign for the new Northern Tier Woodwrights shop on South State Street in Lowville. The seasonal shop, featuring products from local woodworkers, is slated to be open from mid-October through mid-December. Steve Virkler / Johnson Newspapers

A new seasonal store showcasing products by local woodworkers will be coming this fall to downtown Lowville.

The Northern Tier Woodwrights “pop up” store is slated to be open Thursdays through Saturdays between mid-October and mid-December in a South State Street storefront located between New York Pizzeria and the Lewis County Chamber of Commerce office.

“It will be a nice space and will provide another stop for the holiday shoppers downtown,” said Edward J. Knapp, who is spearheading the new venture. [Read more…]

Lewis County Chamber of Commerce Annual Meeting – September 2013

The Lewis County Chamber of Commerce held its Annual Meeting and Anniversary Recognition Presentation on Sept. 19 at its Lowville offices.