May 2016: Business Briefcase

TRANSACTIONS

Valentine plans sale of stores to Sunoco

Valentine Stores Inc. announced last month that it has agreed to sell its entire portfolio of convenience stores, gas stations and restaurants to a subsidiary of Sunoco, one of the nation’s largest gas distribution companies. [Read more…]

Convergys call center aims to hire 300 employees through May

The Convergys call center on Arsenal Street plans to hire 300 employees from now through May, a move that would significantly increase its current staff size of 900. [Read more…]

Convergys expanding into health care industry, creating employment opportunities

Convergys employees work at the call center Tuesday. The company plans to expand its customer services into the health care industry. Photo by Justin Sorensen, Watertown Daily Times.

Convergys employees work at the call center Tuesday. The company plans to expand its customer services into the health care industry. Photo by Justin Sorensen, Watertown Daily Times.

WATERTOWN — Convergys call center is planning to expand its customer assistance services into the health care industry, creating a demand for hundreds of full-time temporary employees. [Read more…]

Stream going strong as it celebrates 10th anniversary in Watertown

Michael J. Hill, human resources manager at Stream Global Services, talks about renovations under way at the Watertown site. Photo by Norm Johnston/Watertown Daily Times.

A steady stream of jobs has flowed into Watertown over the past decade.

Stream Global Services, which celebrates its 10th anniversary this year, had bold expectations when it set up shop in the renovated former F.W. Woolworth department store in January 2003. It received a 10-year tax break from the Jefferson County Industrial Development Agency to move here and said it would employ 700 people within three years.

It made good on that claim, with a peak of more than 800 full- and part-time employees at the 146 Arsenal St. center in winter 2005. The U.S. company has about 50 call centers around the globe and serves numerous Fortune 1000 clients.

Today, Stream in Watertown has about 500 employees and seven active projects with clients. Working in cubicles at the 76,000-square-foot facility, employees provide round-the-clock technical assistance for customers on behalf of national companies in a diverse mix of industries: telecommunications, entertainment, software networking, insurance and business-to-business cloud computing.

Employees — who answer a collective 30,000 calls in the course of each day — help customers solve problems relating to movie rentals, haircuts, GPS units, satellite radio and life insurance. [Read more…]